Cisco Ipcc Extension, The device profile configuration includes information about the line numbers, speed dials, service links, and other user-specific settings. Under Device Information section, press Device Association Find the phone associated to the user which is going to be configured as an Agent/Finesse user by typing in the user's directory number. The agent extension needs to be unique to an agent or you will have issues logging them in (shared extension). Select the phone and press Save Selected/Changes. Cisco Extension Mobility is a feature that allows users to use different IP phones as their own by a simple logging-in process. Extension mobility is used to log into the device profile. May 2, 2013 · ‎ 03-30-2017 07:08 AM my scenario is two agents want work with one ip phone cisco 7861, we set up two extension on this phone (extension 5051 and extension 5052 configure on cisco 7861). Some agents will be setup with multiple lines on their phone. Here are the steps to configure Cisco UCCX and CUCM for using third party phones. Then they login to the computer workstations per normal routine. ayav5, bf, tfxq, wkiz, obbo, 7x1, dci3y, urz, qanwb, u9nd,